We have been a Microsoft Gold partner for over 20 years and have designed, implemented and supported Dynamics Business Central ERP software solutions across industries. Owing to this experience, we can say that we are best equipped to deal with any support scenario.
Our Services
Our Services
Dedicated Experienced Support desk
Dedicated experienced support desk having exposure to all Business Central modules
Extended Business hours
Support via E-mail, Teams, Phone & Portal
Clear Service level agreement
Weekly Reports
Dynamics 365, Navision, .net and SQl support
Phone based walk through
We offer secure Data Back-up & Optimisation
Support Escalation
Our Services
Our Services
Dedicated Experienced Support desk
Dedicated experienced support desk having exposure to all Business Central modules
Extended Business hours
Support via E-mail, Teams, Phone & Portal
Clear Service level agreement
Weekly Reports
Dynamics 365, Navision, .net and SQl support
Phone based walk through
We offer secure Data Back-up & Optimisation
Support Escalation
Our Support Plans
Pre-Paid (Valid for 18 months from date of purchase)
| Users | Minimum Hours | Hourly Rate | Amount | Billing Frequency |
|---|---|---|---|---|
| 0-3 | 8 | £ 100.00 | £ 800.00 | Yearly |
| 4-10 | 15 | £ 85.00 | £ 1,275.00 | Yearly |
| 10-20 | 40 | £ 75.00 | £ 3,000.00 | Yearly |
| 20-40 | 80 | £ 70.00 | £ 5,200.00 | Yearly |
| 40-100 | 120 | £ 65.00 | £ 6,600.00 | Yearly |
| 100 + | 200 | £ 60.00 | £ 10,000.00 | Yearly |
Additional Hours outside of support package are charged at relevant P/H Tarif based on user count.
Robosol Premium Support Services (RPSS) — The next level operational experience!
We are a leading Microsoft Gold Partner in the UK and we can help you take full advantage of Business Central with expert support worldwide.
We will help you maximize your investment!
To achieve this, Robosol now offers Premium Support Services with access to experts for proactive support and guidance. A dedicated support consultant, closely aligned with your internal team, establishes on-demand access to experts whenever you need them. Whether it be guiding you through service releases to enable the quick adoption of new features and capabilities or supporting your internal teams with technical, operational & training services request—we’ve got you covered!
What Robosol Premium Support Services (RPSS) can do for you:
Delivered via a dedicated Robosol Support Consultant, RPSS gives you the additional expertise you need to drive the adoption and success of your ERP software.
Ensuring your success:
IT department resources are increasingly stretched which leads to lower productivity. Our RPSS team manages the day-to-day IT tasks and upgrades, while your in-house talent is freed up to focus on business innovation, strategic initiatives and customer satisfaction.
