End User Licence Agreement

Microsoft AppSource — Business Central Extensions

This End User Licence Agreement (“Agreement” or “EULA”) is a legally binding contract between you (“Licensee”) and Robosol Software UK Limited (“Licensor”). By installing, accessing, or using any Software listed on Microsoft AppSource published by Robosol Software UK Limited, you confirm that you have read, understood, and agree to be bound by the terms of this Agreement. If you do not agree, do not install or use the Software.
 

Document Details

  • Publisher: Robosol Software UK Limited
  • Registered Address: United Kingdom
  • Scope: All Microsoft AppSource Business Central Extensions published by Robosol Software UK Limited
  • Effective Date: This Agreement becomes effective on the date you first install or access any Software
  • Version: 1.0 — June 2025
  • Governing Law: Laws of England and Wales

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DEFINITIONS

  • Agreement: This End User Licence Agreement, including any Schedules, Addenda, or Order Forms incorporated herein by reference, as amended from time to time.
  • Authorised Users: The employees, contractors, or agents of the Licensee who are permitted to use the Software pursuant to the licence granted under this Agreement.
  • Business Central: Microsoft Dynamics 365 Business Central, a cloud-based enterprise resource planning (ERP) platform operated by Microsoft Corporation.
  • Commercial Licence: A perpetual, non-exclusive licence to use the Software upon payment of the applicable one-time Licence Fee, as set out in Section 4.
  • Documentation: All technical and user documentation, manuals, release notes, and online help materials provided by the Licensor in connection with the Software.
  • Effective Date: The date on which the Licensee first installs, accesses, or activates the Software, whether under a Trial Licence or a Commercial Licence.
  • Intellectual Property Rights: All patents, rights to inventions, copyright, database rights, trade marks, trade names, trade secrets, rights in get-up, goodwill, know-how, rights in designs, and all other intellectual property rights of any kind, whether registered or unregistered.
  • Licence Fee: The one-time fee payable by the Licensee for a Commercial Licence as displayed on Microsoft AppSource at the time of purchase.
  • Licensor: Robosol Software UK Limited, a company incorporated in England and Wales.
  • Licensee: The individual, company, or other legal entity that installs, accesses, or uses the Software and agrees to be bound by this Agreement.
  • Microsoft AppSource: The Microsoft AppSource marketplace through which the Software is published, distributed, and transacted.
  • Software: Any and all Business Central extension applications published on Microsoft AppSource by the Licensor, including all updates, upgrades, patches, and new versions released during the Subscription Term or under the terms of any applicable maintenance provision.
  • Tenant ID: A unique identifier assigned by Microsoft to a Licensee’s Microsoft 365 or Azure Active Directory tenant, used solely by the Licensor for the purposes of licence validation and management.
  • Trial Licence: A time-limited, revocable, non-commercial licence granted to the Licensee to evaluate the Software free of charge, as described in Section 3.
  • Trial Period: The duration of the Trial Licence, typically thirty (30) days from the Effective Date, unless otherwise specified on Microsoft AppSource.

2. Scope And Acceptance

2.1 Umbrella Agreement

This Agreement constitutes a single, umbrella licence agreement that governs the Licensee’s use of all Software titles published by the Licensor on Microsoft AppSource. A separate EULA need not be executed for each individual Software title; this Agreement applies automatically to each product installed or accessed by the Licensee.

2.2 Acceptance

The Licensee accepts this Agreement by any of the following acts:

  • Clicking an “I Agree”, “Accept”, or equivalent button during the installation or activation process.
  • Installing, copying, downloading, or otherwise using any part of the Software.
  • Permitting Authorised Users to install or use the Software.

If the Licensee is accepting this Agreement on behalf of a company or other legal entity, the Licensee represents and warrants that they have the authority to bind that entity to this Agreement.

2.3 Microsoft AppSource Terms

This Agreement is supplemental to, and does not replace, the Microsoft Publisher Agreement or any terms and conditions imposed by Microsoft Corporation in connection with Microsoft AppSource. In the event of a conflict between this Agreement and Microsoft’s terms, Microsoft’s terms shall prevail solely to the extent required by Microsoft.

3. Trial Licence

3.1 Grant of Trial Licence

Subject to the terms of this Agreement, the Licensor hereby grants the Licensee a limited, non-exclusive, non-transferable, revocable licence to install and use the Software solely for internal evaluation and non-production purposes during the Trial Period.

3.2 Trial Restrictions

The Trial Licence is subject to the following restrictions:

  • The Software must not be used for commercial, production, or revenue-generating activities during the Trial Period
  • The Trial Licence may not be transferred, sub-licensed, or assigned to any third party
  • The Licensor reserves the right to terminate the Trial Licence at any time and without notice.

3.3 Conversion to Commercial Licence

Upon expiry of the Trial Period, the Licensee must either.

  • Purchase a Commercial Licence by contacting our support team via an email support@robosol.com. Please quote your BC Tennant Id and “Name of the app” to help you better
  • Uninstall and remove all copies of the Software from their Business Central environment. Continued use of the Software after the Trial Period without purchase constitutes a material breach of this Agreement.

3.4 No Warranties During Trial

The Trial Licence is provided on an “AS IS” and “AS AVAILABLE” basis, without any warranty of any kind, express or implied. The Licensor shall have no liability whatsoever for any loss or damage arising from the Licensee’s use of the Software during the Trial Period.

4. Commercial Licence

4.1 Grant of Commercial Licence

Upon payment of the applicable Licence Fee, the Licensor grants the Licensee a perpetual (subject to Section 11), non-exclusive, non-transferable licence to:

  • Install and use the Software within the Licensee’s Business Central environment;
  • Use the Software solely for the Licensee’s own internal business operations;
  • Permit Authorised Users to access and use the Software in accordance with this Agreement.

4.2 License Fee

The Commercial Licence is granted upon payment of Licence Fee. Please contact support@robosol.com quoting your BC Tenant Id and “Name of the App” to receive details of commercials. All fees are non-refundable except as required by applicable consumer protection law or as expressly stated in the Licensor’s refund policy. Licensor reserves right make any changes to commercials of the License fees.  

4.3 Updates and Upgrades

The Licensor may, at its discretion, provide updates, patches, or bug fixes to the Software. Such updates are included within the scope of the Commercial Licence at no additional charge. Major version upgrades that introduce substantially new functionality may be offered at a separate fee, which will be communicated to the Licensee in advance.

4.4 Payment Processing

All payments are processed through either processed through a secured payment link or can be remitted directly to the bank details that the Licensor provides. The Licensor does not directly store payment card information.

5. Licence Restrictions

Except as expressly permitted by this Agreement or required by applicable law, the Licensee must not, and must ensure that Authorised Users do not:

  • Copy, reproduce, or duplicate the Software or Documentation, in whole or in part, except for reasonable backup purposes.
  • Modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works based on the Software.
  • Remove, alter, or obscure any proprietary notices, labels, or marks on the Software or Documentation.
  • Sell, resell, sublicense, assign, transfer, rent, lease, or otherwise distribute the Software or any rights therein to any third party.
  • Use the Software to develop or offer a competing product or service.
  • Use the Software in a manner that violates any applicable law, regulation, or third-party rights.
  • Circumvent, disable, or interfere with any licence management, security, or technical protection mechanism included in the Software.
  • Use the Software for the benefit of any third party, including as a bureau service or outsourced business process, without the Licensor’s prior written consent.

6. Intellectual Property Rights

6.1 Ownership

The Software, Documentation, and all Intellectual Property Rights therein are and shall remain the exclusive property of the Licensor. This Agreement does not grant the Licensee any ownership rights in the Software or Documentation.

6.2 Feedback

If the Licensee provides the Licensor with any suggestions, ideas, enhancement requests, feedback, or other information relating to the Software (“Feedback”), the Licensor shall be free to use, disclose, reproduce, and exploit such Feedback without restriction, and the Licensee hereby assigns to the Licensor all rights in such Feedback.

6.3 Third-Party Components

The Software may incorporate third-party open-source components. Such components are subject to their respective licences, which are available upon request. Nothing in this Agreement limits or overrides the rights granted under applicable open-source licences.

7. Data Processing And Privacy

7.1 Data Processed by the Software

The Software operates primarily within the Licensee’s Microsoft Dynamics 365 Business Central environment (tenant). Business data processed by the Software in the ordinary course of its operation remains within the Licensee’s own tenant and is subject to the Licensee’s own data governance policies and Microsoft’s data processing terms.

7.2 Tenant ID Storage — What We Collect and Why

To facilitate licence validation and management, the Licensor collects and stores the Licensee’s Microsoft Business Central Tenant ID (“Tenant ID”) on Licensor-operated infrastructure. The Tenant ID is a non-personal, system-generated identifier assigned by Microsoft and does not constitute personal data under the UK GDPR, EU GDPR, or the CCPA in isolation. It is used solely for the following purposes: (a) verifying that an active Commercial Licence is associated with the Licensee’s tenant; (b) preventing unauthorised or duplicate use of the Software; and (c) facilitating technical support and licence administration. The Licensor does not collect, process, or store any other data from the Licensee’s Business Central environment. 

7.3 UK GDPR and EU GDPR Compliance

Where applicable, the Licensor processes data in compliance with the UK General Data Protection Regulation (“UK GDPR”), the EU General Data Protection Regulation 2016/679 (“EU GDPR”), and the Data Protection Act 2018 (UK). The Licensor’s full Privacy Policy, including details of lawful bases for processing, data retention periods, and data subject rights, is available at: https://robosol.com/privacypolicy

7.4 California Consumer Privacy Act (CCPA)

For Licensees located in California, USA: the Licensor does not sell personal information as defined under the CCPA. Licensees may exercise their CCPA rights by contacting the Licensor at the details provided in Section 14.

7.5 International Data Transfers

The Tenant ID may be stored and processed in data centres located within the United Kingdom, European Economic Area (EEA), or other jurisdictions. Where data is transferred outside the UK or EEA, the Licensor shall ensure that appropriate safeguards are in place in accordance with applicable data protection law, including Standard Contractual Clauses where required.

7.6 Data Retention

The Licensor retains the Tenant ID for the duration of the licence and for a period of no longer than two (2) years following termination or expiry of this Agreement, unless a longer retention period is required by applicable law.

7.7 Security

The Licensor implements appropriate technical and organisational measures to protect the Tenant ID against unauthorised access, disclosure, alteration, or destruction, commensurate with the risk posed by its processing.

8. Support And Maintenance

8.1 Support Channels

The Licensor provides technical support to Commercial Licence holders via the following channels:

  • Email support: as published on the Licensor’s AppSource listing and website.
  • Ticketed support system, where applicable, with response times governed by the applicable Service Level Agreement (“SLA”).

8.2 Service Level Agreement

Where an SLA has been agreed between the Licensor and the Licensee (whether in a separate Order Form or as communicated via the AppSource listing), the Licensor shall use commercially reasonable efforts to meet the response and resolution targets specified therein. The Licensor reserves the right to update SLA terms upon reasonable notice.

8.3 Support Scope

Support covers defects and malfunctions in the Software as delivered. The following are expressly excluded from the support scope:

  • Issues arising from Licensee modifications, third-party integrations, or misuse of the Software.
  • Business Central platform issues, which are the responsibility of Microsoft.
  • Consultancy, customisation, or training services (available separately).
  • Trial Licence holders (best-efforts basis only, no SLA).

8.4 No Support Obligation for Trial

Trial Licence holders may contact the Licensor for support on a best-efforts basis. No response time commitments apply during the Trial Period.

9. Disclaimer Of Warranties

9.1 “As Is” Basis

Where an sla has been agreed between the licensor and the licensee (whether in a separate order form or as communicated via the appsource listing), the licensor shall use commercially reasonable efforts to meet the response and resolution targets specified therein. the licensor reserves the right to update sla terms upon reasonable notice.

Notwithstanding the foregoing, nothing in this Agreement shall limit or exclude any warranty that cannot be excluded under applicable consumer protection law.

10. Limitation Of Liability

10.1 Exclusion of Consequential Loss

To the fullest extent permitted by applicable law, in no event shall the Licensor be liable to the Licensee for any:

  • Loss of profits, revenue, or anticipated savings;
  • Loss of business, contracts, or goodwill;
  • Loss or corruption of data;
  • Indirect, incidental, special, exemplary, punitive, or consequential damages of any kind regardless of the cause of action, whether in contract, tort (including negligence), strict liability, or otherwise, even if the Licensor has been advised of the possibility of such damages.

10.2 Exceptions

Nothing in this Agreement shall limit or exclude the Licensor’s liability for:

  • Death or personal injury caused by the Licensor’s negligence;
  • Fraud or fraudulent misrepresentation; or
  • Any other liability that cannot be excluded or limited under applicable law.

11. Term And Termination

11.1 Term

This Agreement commences on the Effective Date and, in respect of a Commercial Licence, continues in perpetuity unless terminated in accordance with this Section 11. A Trial Licence terminates automatically upon expiry of the Trial Period.

11.2 Termination by Licensee

The Licensee may terminate this Agreement at any time by permanently uninstalling all copies of the Software from their Business Central environment and destroying all Documentation. No refund of the Licence Fee shall be due upon voluntary termination by the Licensee.

11.3 Termination for Breach

The Licensor may terminate this Agreement immediately upon written notice if:

  • The Licensee materially breaches this Agreement and fails to remedy such breach within thirty (30) days of receiving written notice; or
  • The Licensee becomes insolvent, enters administration, receivership, liquidation, or any analogous proceedings.

11.4 Effect of Termination

Upon termination of this Agreement for any reason:

  • All licences granted herein shall immediately cease;
  • The Licensee must promptly uninstall and destroy all copies of the Software and Documentation;
  • Sections 6, 7, 9, 10, 12, 13, and 14 shall survive termination.

12. Confidentiality

Each party agrees to keep confidential all non-public information received from the other party that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure (“Confidential Information”). Neither party shall disclose Confidential Information to any third party without the prior written consent of the disclosing party, and each party shall use Confidential Information solely for the purposes of this Agreement.

The obligations of confidentiality shall not apply to information that: (a) is or becomes publicly known through no act or omission of the receiving party; (b) was rightfully known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without use of the Confidential Information; or (d) is required to be disclosed by law or court order, provided the receiving party gives prompt written notice to the disclosing party to the extent permitted by law.

13. Genral Provisions

13.1 Governing Law

This Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales.

13.2 Jurisdiction

The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement, subject to the Licensor’s right to seek injunctive or other equitable relief in any jurisdiction.

13.3 Entire Agreement

This Agreement constitutes the entire agreement between the parties relating to the Software and supersedes all prior agreements, representations, understandings, and negotiations, whether written or oral, relating to the same subject matter.

13.4 Amendments

The Licensor reserves the right to update or modify this Agreement at any time. The Licensee will be notified of material changes via the AppSource listing or by email. Continued use of the Software following the effective date of any changes constitutes acceptance of the revised Agreement.

13.5 Severability

If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from the Agreement. The remaining provisions shall continue in full force and effect.

13.6 Waiver

No failure or delay by either party in exercising any right or remedy under this Agreement shall constitute a waiver of that right or remedy. No waiver shall be effective unless it is in writing and signed by the waiving party.

13.7 Assignment

The Licensor may assign or transfer its rights and obligations under this Agreement to any successor entity or acquirer of the Licensor’s business, without the Licensee’s consent. The Licensee may not assign or transfer any rights or obligations under this Agreement without the Licensor’s prior written consent.

13.8 Force Majeure

Neither party shall be in breach of this Agreement nor liable for delay in performing, or failure to perform, any of its obligations under this Agreement if such delay or failure results from events, circumstances, or causes beyond its reasonable control, including acts of God, pandemics, war, civil unrest, fire, flood, or infrastructure failure

13.9 Third-Party Rights

A person who is not a party to this Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.

13.10 Language

This Agreement is made in the English language. If this Agreement is translated into any other language, the English version shall prevail in the event of any conflict.

14. Contact Information

For any queries regarding this Agreement, licence management, data subject rights requests, or support, please contact:

  • Company: Robosol Software UK Limited
  • Country: United Kingdom
  • Privacy Policy: https://robosol.com/privacypolicy
  • AppSource Publisher Page: Microsoft AppSource — Search: Robosol