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Importantly, running Microsoft Dynamics 365 or Business Central without reliable expert backup is a risk no UK organisation should take. As a result, we have held Microsoft Gold Partner status for over 20 years, delivering Business Central support services UK businesses depend on to keep their ERP systems performing, compliant, and current. Additionally, from day-to-day user queries to complex technical escalations, our specialist team covers Dynamics 365 Business Central, Dynamics NAV, and all connected .NET and SQL environments — on-premises, cloud-hosted, or hybrid — with a named adviser who knows your system and your industry. Indeed, no two businesses are the same — which is why every client engagement begins with understanding your specific environment.
Our Services
Dedicated Business Central Support Desk
Extended UK Business Hours
Multi-Channel Support — Email, Teams, Phone & Portal
SLA-Backed Response Guarantee
Weekly System Performance Reports
Dynamics 365, NAV, .NET and SQL Support
Phone-Based Walkthrough & Guidance
Secure Data Backup & System Optimisation
Priority Support Escalation
Our Support Plans1
| Users | Minimum Hours | Hourly Rate | Amount | Billing Frequency |
|---|---|---|---|---|
| 0-3 | 8 | £ 100.00 | £ 800.00 | Yearly |
| 4-10 | 15 | £ 85.00 | £ 1,275.00 | Yearly |
| 10-20 | 40 | £ 75.00 | £ 3,000.00 | Yearly |
| 20-40 | 80 | £ 70.00 | £ 5,600.00 | Yearly |
| 40-100 | 120 | £ 65.00 | £ 7,800.00 | Yearly |
| 100 + | 200 | £ 55.00 | £ 11,000.00 | Yearly |
Additional Hours outside of support package are charged at relevant P/H Tarif based on user count
Microsoft Dynamics 365 Managed Support — RPSS
Standard helpdesk cover is not always enough. For this reason, the Premium Support Services (RPSS) package elevates your experience to a fully managed ERP service. In addition, RPSS pairs your organisation with a named Value Consultant — a specialist in Microsoft Dynamics who works with your team on an ongoing basis, not only when something goes wrong. In turn, RPSS transforms your ERP relationship from reactive fixes into a strategic long-term partnership.
Built for Businesses That Cannot Afford Downtime
Overall, whether you operate in pharmaceutical manufacturing, distribution, or professional services, platform availability directly affects your output. Therefore, our Dynamics NAV support UK and Business Central expertise means your staff always reach a specialist quickly — without delays or unnecessary handoffs.
Get Our Managed Services Brochure
With RPSS, You Get:
- Firstly, your assigned Value Consultant with hands-on knowledge of your specific business processes
- Additionally, expert configuration and administration across Business Central and Dynamics NAV environments
- Furthermore, structured release management for all Microsoft Dynamics 365 upgrades, patches, and version changes
- Equally, operational service requests and routine Business Central administration tasks handled promptly
- Also, a designated backup consultant with cover to ensure uninterrupted continuity
- Access to specialist guidance during extended hours, including off-peak and out-of-hours periods
- Crucially, a single point of contact for every query, change request, or technical issue within your application
- On-demand access to subject matter experts for rapid adoption of new platform capabilities
- Your own MS Teams channel with live chat and calling for fast, informal assistance
- Finally, scheduled departmental reviews to align your ERP environment with evolving business objectives
Dynamics 365 Support for UK Pharmaceutical & Life Sciences Organisations
Notably, pharmaceutical manufacturers and life sciences companies across the UK face a challenge most businesses do not: their Dynamics 365 platform must remain validated, auditable, and change-controlled at all times. For example, an untracked software update can create a compliance gap affecting your MHRA standing within hours. Consequently, our Dynamics 365 pharmaceutical support UK service addresses this directly. As a result, every change to your Business Central environment is documented, assessed for validation impact, and signed off before deployment. Furthermore, our consultants understand the intersection of ERP administration and Computer System Validation — so your ongoing service never creates a compliance risk. Uniquely, this dual capability makes us the only ERP support services UK provider combining Microsoft Gold Partner accreditation with in-house CSV expertise. Therefore, the consultants managing your daily operations are the same team qualified to validate platform changes under MHRA guidelines.
Why UK Businesses Choose Us as Their Dynamics 365 Support Partner
Ultimately, selecting the right Microsoft Dynamics support partner UK makes a measurable difference to system uptime, staff productivity, and long-term technology costs. In particular, we bring three things most providers cannot offer together: Gold Partner certification, sector-specific regulatory knowledge, and a team that works exclusively with Microsoft Dynamics platforms.
Moreover, every client is backed by a clear SLA and a named adviser who understands both your platform and your industry. Indeed, this is why UK businesses across pharmaceutical, distribution, and manufacturing sectors choose us as their long-term technology provider. Simply put, the right support team does not just fix problems — they help your business grow.